True North Software
Support
If you have a question or need support with True North products, send email to our support email.
Upgrade Policy
True North Web Store
Unless otherwise stated, when you purchase a license for a for a product through the True North Software web store you are entitled to all minor upgrades that follow. For example, if you purchased Photo Print 1.1 and version 1.7 is available, you are entitled to the upgrade. Just download the application and install. Major upgrades are paid upgrades. A major upgrade is when the major version number changes (e.g., 1.x to 2.x).
Mac App Store
Products purchased through the Mac App Store are subject to the licensing agreement supplied by Apple.
Unless otherwise stated, when you purchase a license for a for a product through the True North Software web store you are entitled to all minor upgrades that follow. For example, if you purchased Photo Print 1.1 and version 1.7 is available, you are entitled to the upgrade. Just download the application and install. Major upgrades are paid upgrades. A major upgrade is when the major version number changes (e.g., 1.x to 2.x).
Mac App Store
Products purchased through the Mac App Store are subject to the licensing agreement supplied by Apple.
Refunds
True North Web Store
Software purchased through the True North Software web store may be returned up to 14 days from the date of purchase. Items marked "all sales are final" such as the Formatted Text Control cannot be returned. A restocking fee of 15% will be charged on all returned items.
Mac App Store
Products purchased through the Mac App Store are subject to the licensing agreement supplied by Apple.
Software purchased through the True North Software web store may be returned up to 14 days from the date of purchase. Items marked "all sales are final" such as the Formatted Text Control cannot be returned. A restocking fee of 15% will be charged on all returned items.
Mac App Store
Products purchased through the Mac App Store are subject to the licensing agreement supplied by Apple.